71. Members must respond promptly and at the latest within 30 days after receipt to any written request made by a client to have information that is inaccurate, incomplete or ambiguous corrected in any document concerning the client, or to have information deleted if it is outdated or not justified by the object of the record. Members must also inform the client of the client’s right to prepare written comments and file them in the record.
Members must send to the client, free of charge, a copy of the document or dated part of the document filed in the record allowing the client to verify that the information has been corrected or deleted or, as applicable, send an attestation stating that the client’s written comments have been filed in the record.
With the client’s consent, members must send a copy, free of charge to the client, of the corrected information or an attestation stating that the information has been deleted or, as applicable, that written comments have been filed in the record, to every person from whom members received the information that was the subject of the correction, deletion or comments, and to every person to whom the information has been communicated in the preceding 6 months.
97-2020O.C. 97-2020, s. 71.