(3) have completed at least 35 hours of training in arbitration of small claims, provided under the responsibility of the certifying body, person or association, and including the following subjects:(a) conduct of arbitration;
(b) the rules of evidence and procedure;
(c) the duties and obligations of arbitrators, including ethics and professional conduct;
(d) the main matters brought before the Small Claims Division;
(e) the arbitration award, including the rules respecting drafting;
(f) the special rules of arbitration in small claims;
(g) information technologies;