11. If conciliation does not lead to an agreement between the parties, the patient may apply for arbitration within 30 days of receipt of the conciliation report from the syndic.
The application for arbitration must be in the form set out in Schedule III and sent to the secretary of the Order by registered or certified mail.
The patient shall enclose a copy of the conciliation report with the application and, where applicable, a certified cheque in the amount the patient acknowledged owing in conciliation, as indicated in the syndic’s report.