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A-10, r. 1 - Regulation respecting travel agents
Section 18
Disposition versions
18. Receipts:
(1) The travel agent who, directly or indirectly, collects funds from a customer, must, for each customer, acknowledge receipt of such funds by consecutive pre-numbered receipts, copies of which must be kept in numerical order for inspection purposes.
(2) These receipts must also include the following information:
(a) the date;
(b) the customer’s name and address;
(c) the amount received and the balance to be collected, where applicable;
(d) the description of the services rendered or to be rendered which correspond to the funds thus collected;
(e) the mention that such funds are collected in trust, except if they are collected by an outfitter holding a restricted licence exempt from the obligation imposed in section 33 of the Act under section 29.1;
(f) the conditions of eventual reimbursement of the funds collected;
(g) the amount and percentage of the contribution to the Fonds d’indemnisation des clients des agents de voyages and a mention and the amount of the credit granted by the fund in accordance with section 39.01, where applicable. If necessary, the number of the exemption certificate issued under section 39.1;
(h) the name of the travel counsellor having made the sale to the customer, where applicable;
(i) the following mention near the information provided for in subparagraph c: “Tourist services paid but not received, may be reimbursed by the Fonds d’indemnisation des clients des agents de voyages. It is administered by the Office de la protection du consommateur. It is a financial protection for travelers. For more information: www.ficav.gouv.qc.ca.”
(3) The travel agent must remit a copy of the receipt mentioned in paragraphs 1 and 2 to each customer.
(4) The travel agent is exempt from including on the receipt the information provided for in subparagraph f of the first paragraph provided that the agent gives the customer, with the receipt, a writing to the same effect or a copy of the brochure describing the services purchased and including that information.
18. Receipts:
(1) The travel agent who, directly or indirectly, collects funds from a customer, must, for each customer, acknowledge receipt of such funds by consecutive pre-numbered receipts, copies of which must be kept in numerical order for inspection purposes.
(2) These receipts must also include the following information:
(a) the date;
(b) the customer’s name and address;
(c) the amount received and the balance to be collected, where applicable;
(d) the description of the services rendered or to be rendered which correspond to the funds thus collected;
(e) the mention that such funds are collected in trust, except if they are collected by an outfitter holding a restricted licence exempt from the obligation imposed in section 33 of the Act under section 29.1;
(f) the conditions of eventual reimbursement of the funds collected;
(g) the amount and percentage of the contribution to the Fonds d’indemnisation des clients des agents de voyages and a mention and the amount of the credit granted by the fund in accordance with section 39.01, where applicable. If necessary, the number of the exemption certificate issued under section 39.1;
(h) the name of the travel counsellor having made the sale to the customer, where applicable;
In force: 2019-01-01
(i) the following mention near the information provided for in subparagraph c: “Tourist services paid but not received, may be reimbursed by the Fonds d’indemnisation des clients des agents de voyages. It is administered by the Office de la protection du consommateur. It is a financial protection for travelers. For more information: www.ficav.gouv.qc.ca.”(3) The travel agent must remit a copy of the receipt mentioned in paragraphs 1 and 2 to each customer.
(4) The travel agent is exempt from including on the receipt the information provided for in subparagraph f of the first paragraph provided that the agent gives the customer, with the receipt, a writing to the same effect or a copy of the brochure describing the services purchased and including that information.
18. Receipts:
(1) The travel agent who, directly or indirectly, collects funds from a customer, must, for each customer, acknowledge receipt of such funds by consecutive pre-numbered receipts, copies of which must be kept in numerical order for inspection purposes.
(2) These receipts must also include the following information:
(a) the date;
(b) the customer’s name and address;
(c) the amount received and the balance to be collected, where applicable;
(d) the description of the services rendered or to be rendered which correspond to the funds thus collected;
(e) the mention that such funds are collected in trust;
(f) the conditions of eventual reimbursement of the funds collected;
(g) the amount of the contribution to the Fonds d’indemnisation des clients des agents de voyages;
(h) the name of the travel counsellor having made the sale to the customer, where applicable.
(3) The travel agent must remit a copy of the receipt mentioned in paragraphs 1 and 2 to each customer.
(4) The travel agent is exempt from including on the receipt the information provided for in subparagraph f of the first paragraph provided that the agent gives the customer, with the receipt, a writing to the same effect or a copy of the brochure describing the services purchased and including that information.
