C-26, r. 102 - Regulation respecting the conciliation and arbitration procedure for the accounts of dietitians

Updated to 1 October 2024

This document has official status.

chapter C-26, r. 102

Regulation respecting the conciliation and arbitration procedure for the accounts of dietitians

Professional Code

(chapter C-26, s. 88).

DIVISION I CONCILIATION

1. A client who has a dispute with a dietitian concerning the amount of an unpaid account for professional services may file a written application for conciliation with the syndic of the Ordre professionnel des diététistes-nutritionnistes du Québec, provided that no proceeding has been instituted regarding the account.

O.C. 49-94, s. 1.

2. A client who has a dispute with a dietitian concerning the amount of an account for professional services that he has already paid in whole or in part may also file a written application for conciliation within a 60-day period from the date of receipt of the account.

Where an amount has been withdrawn or withheld as payment of the account by the dietitian from the funds that he holds or receives for or on behalf of the client, the period runs from the day on which the client becomes aware of the withdrawal or withholding.

O.C. 49-94, s. 2.

3. A dietitian may not institute proceedings to recover an account for professional services before the expiry of a 60-day period from the date of receipt of the account by the client.

O.C. 49-94, s. 3.

4. Within 3 days of receiving an application for conciliation, the syndic shall notify the dietitian concerned or, where he is unable to notify the member personally within that period, shall notify the member’s partnership. He shall also send the client a copy of this Regulation.

Once the syndic has received the application for conciliation, the dietitian may not institute proceedings to recover his account so long as the dispute may be settled by conciliation or arbitration.

Notwithstanding the foregoing, a dietitian may request provisional measures in accordance with article 623 of the Code of Civil Procedure (chapter C-25.01).

O.C. 49-94, s. 4; I.N. 2016-01-01 (NCCP).

5. The syndic shall proceed with the conciliation using such procedure as he considers appropriate.

O.C. 49-94, s. 5.

6. Any agreement reached during conciliation shall be put in writing, shall be signed by the client and the dietitian and shall be filed with the secretary of the Order.

O.C. 49-94, s. 6.

7. Where conciliation does not lead to an agreement within 30 days from the date of receipt of the application for conciliation, the syndic shall send a report on the dispute to the client and to the dietitian by registered mail.

The report shall contain the following information, where applicable:

(1)  the amount of the account in dispute;

(2)  the amount that the client acknowledges owing;

(3)  the amount that the dietitian acknowledges having to reimburse or is willing to accept as a settlement of the dispute; and

(4)  the amount suggested by the syndic during conciliation as a payment to the dietitian or as a reimbursement to the client.

The syndic shall send the client the form in Schedule I and shall indicate to him the procedure and deadline for submitting the dispute to arbitration.

O.C. 49-94, s. 7; I.N. 2016-01-01 (NCCP).

DIVISION II ARBITRATION

§ 1 . — Application for arbitration

8. Within 20 days of receiving the conciliation report, the client may apply for arbitration of the account by sending the form in Schedule I, by registered mail, to the secretary of the Order.

A copy of the conciliation report shall accompany the client’s application for arbitration.

O.C. 49-94, s. 8; I.N. 2016-01-01 (NCCP).

9. Within 3 days of receiving an application for arbitration, the secretary of the Order shall notify the dietitian concerned or, where he is unable to notify the dietitian personally within that period, shall notify the dietitian’s partnership.

O.C. 49-94, s. 9.

10. A client who wishes to withdraw his application for arbitration shall so notify the secretary of the Order in writing.

O.C. 49-94, s. 10.

11. A dietitian who acknowledges having to reimburse an amount to a client shall deposit that amount with the secretary of the Order, who shall then remit it to the client.

In such case, the arbitration shall proceed and shall pertain only to the amount still in dispute.

O.C. 49-94, s. 11.

12. Any agreement reached by the parties after the application for arbitration has been filed shall be put in writing, shall be signed by the parties and shall be filed with the secretary of the Order. Where the parties reach an agreement after a council of arbitration has been formed, the agreement shall be recorded in the arbitration award.

O.C. 49-94, s. 12.

§ 2 . — Council of arbitration

13. The council of arbitration shall be composed of 3 arbitrators where the amount in dispute is $1,500 or more, and of a single arbitrator where the amount is less than $1,500.

O.C. 49-94, s. 13.

14. The executive committee shall appoint the member or members of the council of arbitration from among the members of the Order and, if the council is composed of 3 arbitrators, shall designate the chair and the secretary thereof.

O.C. 49-94, s. 14.

15. The secretary of the Order shall send written notice by registered mail to the arbitrators and to the parties informing them of the formation of the council of arbitration.

O.C. 49-94, s. 15; I.N. 2016-01-01 (NCCP).

16. A request that an arbitrator be recused may be filed only for a reason provided for in article 202 of the Code of Civil Procedure (chapter C-25.01), except for paragraph 5 of that article. The request shall be sent in writing to the secretary of the Order, to the council of arbitration and to the parties or their advocates within 20 days of receipt of the notice provided for in section 15 or of the day on which the reason for the request becomes known.

The executive committee shall rule on the request and, where applicable, shall see that the arbitrator is replaced.

O.C. 49-94, s. 16; I.N. 2016-01-01 (NCCP).

17. Before acting, the members of the council of arbitration shall take the oath in Schedule II.

O.C. 49-94, s. 17.

18. Should an arbitrator die or be unable to act, the other arbitrators shall bring the matter to completion.

If the council of arbitration consists of a single arbitrator, he shall be replaced by a new arbitrator appointed by the executive committee and the dispute shall be reheard.

O.C. 49-94, s. 18.

§ 3 . — Hearing

19. The secretary of the Order shall give the council of arbitration and the parties or their advocates at least 10 days’ written notice of the date, time and place of the hearing.

O.C. 49-94, s. 19.

20. The parties are entitled to be assisted by an advocate.

O.C. 49-94, s. 20.

21. The council of arbitration may ask each party to submit, within a given time limit, a statement of his claims with documents in support thereof.

O.C. 49-94, s. 21.

22. The council of arbitration shall, as soon as possible, hear the parties, receive their evidence or record any failure on their part. For those purposes, it shall follow such procedure as it considers appropriate.

O.C. 49-94, s. 22.

23. A party requesting that the testimony be recorded shall assume the cost thereof.

O.C. 49-94, s. 23.

§ 4 . — Arbitration award

24. The council of arbitration shall issue its award within 60 days of the end of the hearing.

O.C. 49-94, s. 24.

25. The award shall be a majority award of the members of the council; failing a majority, the decision shall be taken by the chair.

The award shall give reasons and shall be signed by all the members. Where a member refuses or is unable to sign, the others shall mention that fact and the award shall have the same effect as though it were signed by all the members.

O.C. 49-94, s. 25.

26. In its award, the council of arbitration may uphold reduce or cancel the amount of the account in dispute, determine the reimbursement to which a party may be entitled, and rule on the amount that the client acknowledges owing and enclosed with his application for arbitration.

O.C. 49-94, s. 26.

27. The arbitration award is final, is binding on the parties and is executory in accordance with articles 645 and 646 of the Code of Civil Procedure (chapter C-25.01).

O.C. 49-94, s. 27; I.N. 2016-01-01 (NCCP).

28. The council of arbitration shall file the arbitration award with the secretary of the Order, who shall send it to the parties or to their advocates within 10 days after being filed.

O.C. 49-94, s. 28.

DIVISION III TRANSITORY AND FINAL

29. This Regulation replaces the Regulation respecting the procedure for conciliation and arbitration of accounts of dieticians (R.R.Q., 1981, c. C-26, r. 70).

O.C. 49-94, s. 29.

30. (Omitted).

O.C. 49-94, s. 30.

SCHEDULE I

(ss. 7 and 8)

APPLICATION FOR ARBITRATION OF AN ACCOUNT

I, the undersigned, __________(client’s name)__________ __________(domicile)__________ declare that:

(1) __________(dietitian’s name)__________ is claiming from me (or refuses to reimburse to me) a sum of money for professional services.

(2) I have enclosed a copy of the conciliation report.

(3) I am applying for arbitration of the account under the Regulation respecting the conciliation and arbitration procedure for the accounts of dietitians (chapter C-26, r. 102).

(4) I have received a copy of the Regulation mentioned above and have taken cognizance thereof.

(5) I agree to submit to the procedure provided for in the Regulation and, where required, to pay to __________(dietitian’s name)__________ the amount of the arbitration award.

______________________________________________

Signature

O.C. 49-94, Sch. I.

SCHEDULE II

(s. 17)

OATH

I swear that I will perform all my duties and exercise all my powers as an arbitrator faithfully, impartially and honestly, to the best of my ability and knowledge.

I also swear that I will not, without being so authorized by law, disclose or make known anything whatsoever of which I may take cognizance in the performance of my duties.

______________________________________________

Signature

Sworn before me at __________________________ on ______________________________________

______________________________________________

Commissioner for oaths

O.C. 49-94, Sch. II.

REFERENCES

O.C. 49-94, 1994 G.O. 2, 672

S.Q. 2008, c. 11, ss. 212 and 213

S.Q. 2020, c. 15, s. 73