131.3. A person whose complaint has been registered in the complaints register may, if dissatisfied with the cooperative’s processing of the complaint or the outcome, request the cooperative to have the complaint record examined by the Authority.
If the cooperative is a credit union that is a member of a federation, the complaint record is examined by the federation rather than the Authority.
The cooperative is required to comply with the complainant’s request and send the record to the Authority or, in the case of a credit union that is a member of a federation, to the federation.
2002, c. 45, s. 309; 2004, c. 37, s. 90; 2018, c. 232018, c. 23, s. 1061.