71. The regional service quality commissioner may bring any report or recommendation regarding the improvement of the quality of services provided to the public, clientele satisfaction and the enforcement of the rights of the clientele to the attention of the board of directors of the regional board, in particular where the department or service manager concerned within the regional board or the highest authority of the resource, organization or partnership or the person holding the position of highest authority responsible for the services that are the subject of a complaint under section 60 has decided not to act upon a recommendation accompanying the conclusions and reasons communicated by the regional commissioner.
The regional commissioner must bring such a report or recommendation to the attention of the board of directors if warranted by the gravity of the complaint, in particular where the commissioner has been informed of a disciplinary measure taken against a personnel member of the department or authority concerned.
The president and executive director of the regional board must transmit to the board of directors any report or recommendation transmitted for that purpose by the regional commissioner.
1991, c. 42, s. 71; 2001, c. 43, s. 41.