35. The complaints officer must examine a complaint within 45 days of receiving it.
Before the expiry of the time limit, he must inform the user of his conclusions, giving the reasons on which they are based, and of the terms and conditions governing the remedy available to the user before the regional board. If the complaint is in writing, the information must be given in writing.
The complaints officer must also, where applicable, inform the intermediate resource or family-type resource of his conclusions without delay, giving reasons.
1991, c. 42, s. 35; 1998, c. 39, s. 7.