S-4.2 - Act respecting health services and social services

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30. A local service quality and complaints commissioner must be appointed by the board of directors of every institution. If a board of directors administers two or more institutions, the local commissioner shall handle the complaints from the users of all the institutions administered by the board.
The local service quality and complaints commissioner reports to the board of directors.
After having obtained the opinion of the local service quality and complaints commissioner, the board of directors may, whenever necessary, appoint one or more assistant local service quality and complaints commissioners.
An assistant local service quality and complaints commissioner shall exercise the functions delegated by and act under the authority of the local service quality and complaints commissioner. In the exercise of his or her functions, an assistant local commissioner is vested with the same powers and immunity as a local service quality and complaints commissioner.
A member of the institution’s personnel may act under the authority of the local commissioner or the assistant local commissioner.
1991, c. 42, s. 30; 2001, c. 43, s. 41; 2005, c. 32, s. 9; 2017, c. 212017, c. 21, s. 15.
30. A local service quality and complaints commissioner must be appointed by the board of directors of every institution. If a board of directors administers two or more institutions, the local commissioner shall handle the complaints from the users of all the institutions administered by the board.
The local service quality and complaints commissioner reports to the board of directors.
After having obtained the opinion of the local service quality and complaints commissioner, the board of directors may, whenever necessary, appoint one or more assistant local service quality and complaints commissioners.
An assistant local service quality and complaints commissioner shall exercise the functions delegated by and act under the authority of the local service quality and complaints commissioner. In the exercise of his or her functions, an assistant local commissioner is vested with the same powers and immunity as a local service quality and complaints commissioner.
1991, c. 42, s. 30; 2001, c. 43, s. 41; 2005, c. 32, s. 9.
30. A local service quality commissioner must be appointed by the board of directors of every institution, on the recommendation of the executive director. If a board of directors administers two or more institutions, the local commissioner shall handle the complaints from the users of all the institutions administered by the board.
The local service quality commissioner reports to the executive director or directly to the board of directors, according to the organization plan of the institution.
On the recommendation of the executive director and after having obtained the opinion of the local service quality commissioner, the board of directors may, whenever necessary, appoint one or more assistant local service quality commissioners.
An assistant local service quality commissioner shall exercise the functions delegated by and act under the authority of the local service quality commissioner. In the exercise of his or her functions, an assistant local commissioner is vested with the same powers and immunity as a local service quality commissioner.
1991, c. 42, s. 30; 2001, c. 43, s. 41.
30. The institution must publish the complaint examination procedure and inform each user of the existence of the publication and of the means of obtaining a copy thereof.
However, the institution shall give a copy of the publication to every user who is lodged at the institution or who requests it.
1991, c. 42, s. 30.