S-4.2 - Act respecting health services and social services

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181.0.3. The watchdog committee shall ensure that the board of directors fulfils its service quality responsibilities effectively, especially those set out in paragraphs 3.1, 4 and 5 of section 172.
To that end, the committee must, in particular,
(1)  receive and analyze the reports and recommendations sent to the board of directors on the accessibility of services, the pertinence, quality, safety or effectiveness of the services provided, the enforcement of user rights or the handling of user complaints;
(2)  establish systemic links between those reports and recommendations and draw from them the conclusions necessary to make recommendations under subparagraph 3;
(3)  make recommendations to the board of directors on the action to be taken following those reports or recommendations in order to improve access to services and the quality of user services;
(4)  ensure the follow-up, with the board of directors, of the board’s implementation of the recommendations made under subparagraph 3;
(5)  promote joint action and cooperation among the stakeholders concerned by subparagraph 1;
(6)  ensure that the local service quality and complaints commissioner has the necessary human, material and financial resources required to carry out the responsibilities of office effectively and efficiently; and
(7)  exercise any other function that the board of directors considers useful in fulfilling the mandate entrusted to the committee under the first paragraph.
2005, c. 32, s. 91; 2011, c. 15, s. 35; I.N. 2014-05-01; 2017, c. 212017, c. 21, s. 22.
181.0.3. The watchdog committee shall ensure that the board of directors fulfils its service quality responsibilities effectively, especially those set out in paragraphs 4 and 5 of section 172.
To that end, the committee must, in particular,
(1)  receive and analyze the reports and recommendations sent to the board of directors on the pertinence, quality, safety or effectiveness of the services provided, the enforcement of user rights or the handling of user complaints;
(2)  establish systemic links between those reports and recommendations and draw from them the conclusions necessary to make recommendations under subparagraph 3;
(3)  make recommendations to the board of directors on the action to be taken following those reports or recommendations in order to improve the quality of user services;
(4)  ensure the follow-up, with the board of directors, of the board’s implementation of the recommendations made under subparagraph 3;
(5)  promote joint action and cooperation among the stakeholders concerned by subparagraph 1;
(6)  ensure that the local service quality and complaints commissioner has the necessary human, material and financial resources required to carry out the responsibilities of office effectively and efficiently; and
(7)  exercise any other function that the board of directors considers useful in fulfilling the mandate entrusted to the committee under the first paragraph.
2005, c. 32, s. 91; 2011, c. 15, s. 35; I.N. 2014-05-01.
181.0.3. The watchdog committee shall ensure that the board of directors fulfils its service quality responsibilities effectively, especially those set out in paragraphs 3 and 4 of section 172.
To that end, the committee must, in particular,
(1)  receive and analyze the reports and recommendations sent to the board of directors on the pertinence, quality, safety or effectiveness of the services provided, the enforcement of user rights or the handling of user complaints;
(2)  establish systemic links between those reports and recommendations and draw from them the conclusions necessary to make recommendations under subparagraph 3;
(3)  make recommendations to the board of directors on the action to be taken following those reports or recommendations in order to improve the quality of user services;
(4)  ensure the follow-up, with the board of directors, of the board’s implementation of the recommendations made under subparagraph 3;
(5)  promote joint action and cooperation among the stakeholders concerned by subparagraph 1;
(6)  ensure that the local service quality and complaints commissioner has the necessary human, material and financial resources required to carry out the responsibilities of office effectively and efficiently; and
(7)  exercise any other function that the board of directors considers useful in fulfilling the mandate entrusted to the committee under the first paragraph.
2005, c. 32, s. 91; 2011, c. 15, s. 35.
181.0.3. The watchdog committee shall ensure that the board of directors fulfils its service quality responsibilities effectively, especially those set out in paragraphs 1 and 2 of section 172.
To that end, the committee must, in particular,
(1)  receive and analyze the reports and recommendations sent to the board of directors on the pertinence, quality, safety or effectiveness of the services provided, the enforcement of user rights or the handling of user complaints;
(2)  establish systemic links between those reports and recommendations and draw from them the conclusions necessary to make recommendations under subparagraph 3;
(3)  make recommendations to the board of directors on the action to be taken following those reports or recommendations in order to improve the quality of user services;
(4)  ensure the follow-up, with the board of directors, of the board’s implementation of the recommendations made under subparagraph 3;
(5)  promote joint action and cooperation among the stakeholders concerned by subparagraph 1;
(6)  ensure that the local service quality and complaints commissioner has the necessary human, material and financial resources required to carry out the responsibilities of office effectively and efficiently; and
(7)  exercise any other function that the board of directors considers useful in fulfilling the mandate entrusted to the committee under the first paragraph.
2005, c. 32, s. 91.