103.2.1. A transit authority must provide equitable resolution of complaints filed with it in the course of the awarding of a contract through a public call for tenders or otherwise. It must, for that purpose, establish a procedure for receiving and examining the complaints filed.
The transit authority shall make the procedure available at all times by publishing it on its website.
To be admissible, a complaint must be sent electronically to the person in charge identified in the procedure. A complaint under section 103.2.2 must be filed on the form determined by the Autorité des marchés publics under section 45 of the Act respecting the Autorité des marchés publics (chapter A-33.2.1).