20. The Health Services Ombudsman may, on his or her own initiative, intervene if the Ombudsman has reasonable grounds to believe that the rights of a natural person or a group of natural persons have been or may likely be adversely affected by an act or omission
(1) of any institution or any organization, resource, partnership or person to whom or which an institution has recourse for the provision of certain services;
(2) of any regional board or any organization, resource, partnership or person whose services may be the subject of a complaint under section 60 of the Act respecting health services and social services (chapter S-4.2);
(3) of Corporation d’urgences-santé in the provision of pre-hospitalization emergency services; or
(4) of any person working or practising on behalf of a body referred to in subparagraph 1, 2 or 3.
The Health Services Ombudsman shall only intervene with respect to an act or omission of a body referred to in the first paragraph if, in the Ombudsman’s opinion, recourse to the process provided for in Division I or Division III of Chapter III of Title II of Part I of the Act respecting health services and social services or in section 16 or 104 of the Act respecting pre-hospital emergency services (chapter S-6.2) would likely be compromised, serve no purpose or be illusory, either owing to possible reprisals against the person or group of persons concerned, the special vulnerability or abandonment of the targeted clientele, or in any other case which, in the opinion of the Ombudsman, warrants an immediate intervention of the Ombudsman, especially where problems may interfere with the well-being of users and the recognition and enforcement of their rights.
Nothing in this section shall be construed as conferring jurisdiction on the Health Services Ombudsman over the supervision or assessment of medical, dental or pharmaceutical acts performed in a centre operated by an institution.
2001, c. 43, s. 20; 2002, c. 69, s. 160.