4.1. In addition to the elements set out in the fourth paragraph of section 3, the policy must include(1) the fact that any senior or any person in a vulnerable situation who believes he or she is a victim of maltreatment and who is not covered by the application of an institution’s policy may file a complaint with a resource person designated in accordance with section 17; and
(2) the fact that any other person may report to such a designated resource person any alleged case of maltreatment of a senior or a person in a vulnerable situation who is not covered by the application of an institution’s policy.