S-4.2, r. 5 - Regulation respecting the conditions for obtaining a certificate of compliance for a private seniors’ residence

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5. A document with the following mandatory information written in clear and simple terms is to be given by the operator to a person wishing to enter the residence, a close relative of the person or, as applicable, the person’s representative:
(1)  the type of residence;
(2)  all the services offered in the residence, the cost of the services and, where applicable, an indication that the residence offers no personal assistance service;
(3)  the conditions on which persons with a disability may be admitted and the accommodation capacity for such persons;
(4)  the complaint management procedure;
(5)  the code of conduct that applies to the staff and residents;
(6)  the procedure and cost for the service that manages claims under government financial assistance programs, if that service is available; and
(7)  the operating rules for the residence.
O.C. 1168-2006, s. 5.