31. The person or partnership concerned by a complaint must appear in writing, either personally or through an advocate, at the head office of the Organization, within 10 days after notification of the complaint.
A written appearance may state that the respondent acknowledges or denies the alleged fault; a respondent whose written appearance contains no such statement is presumed not to have acknowledged any fault.
A written contestation may be enclosed with a written appearance or filed within 10 days.
O.C. 297-2010, s. 31; I.N. 2016-01-01 (NCCP).