76.6. The Minister, after consulting with the agency, shall give a community organization in the region the mandate to assist and support, on request, users residing in the region who wish to address a complaint to an institution in the region, to the agency or to the Health Services Ombudsman or whose complaint was referred to the council of physicians, dentists and pharmacists of the institution and is governed by section 58.
Where a complaint is made by a user regarding the services of an institution or agency of another region than the region in which the user resides, the community organization in the region of the user’s residence shall provide any assistance and support requested, unless the user requests assistance and support from the community organization in the region of the institution or agency concerned.
In all cases, the community organizations involved must collaborate in providing any assistance and support requested by a user.
2001, c. 43, s. 41; 2005, c. 32, s. 36.