76.11. The report shall incorporate the activities summary of the local service quality commissioner referred to in subparagraph 9 of the second paragraph of section 33, the medical examiner’s report referred to in section 50 and the review committee’s report referred to in section 57.
The report shall describe the reasons for the complaints received and shall indicate in respect of each type of complaint
(1) the number of complaints received, dismissed upon summary examination, examined, refused or abandoned since the last report ;
(2) the time taken for the examination of complaints ;
(3) the actions taken following the examination of complaints ; and
(4) the number of complaints that gave rise to an application to the Health Services Ombudsman and the reasons for those complaints.
The report must also give an account of any action recommended by the local service quality commissioner and of any action taken to improve the quality of services, user satisfaction and the enforcement of user rights.
The board of directors shall also include in the report, where required, any mandatory objectives relating to the enforcement of user rights and the diligent handling of user complaints.