S-4.2 - Act respecting health services and social services

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75. No legal proceedings may be brought against the following persons or entities for an act or omission made in good faith in the exercise of their functions:
(1)  a local service quality and complaints commissioner, an assistant local commissioner or a person acting under their authority, a consultant or an outside expert referred to in section 32, a medical examiner, a consultant or an outside expert referred to in section 47, a review committee established under section 51 or a member of such a committee, a council of physicians, dentists and pharmacists or a member of such a council, an outside expert referred to in section 214 or the board of directors of an institution or a member of such a board;
(2)  a regional service quality and complaints commissioner, a person acting under the authority of a regional service quality and complaints commissioner or a consultant or outside expert referred to in section 65.
1991, c. 42, s. 75; 1998, c. 39, s. 34; 2001, c. 43, s. 41; 2005, c. 32, s. 224; 2017, c. 212017, c. 21, s. 17.
75. No legal proceedings may be brought against the following persons or entities for an act or omission made in good faith in the exercise of their functions:
(1)  a local service quality and complaints commissioner, an assistant local commissioner, a consultant or an outside expert referred to in section 32, a medical examiner, a consultant or an outside expert referred to in section 47, a review committee established under section 51 or a member of such a committee, a council of physicians, dentists and pharmacists or a member of such a council, an outside expert referred to in section 214 or the board of directors of an institution or a member of such a board;
(2)  a regional service quality and complaints commissioner, a person acting under the authority of a regional service quality and complaints commissioner or a consultant or outside expert referred to in section 65.
1991, c. 42, s. 75; 1998, c. 39, s. 34; 2001, c. 43, s. 41; 2005, c. 32, s. 224.
75. No legal proceedings may be brought against the following persons or entities for an act or omission made in good faith in the exercise of their functions :
(1)  a local service quality commissioner, an assistant local commissioner, a consultant or an outside expert referred to in section 32, a medical examiner, a consultant or an outside expert referred to in section 47, a review committee established under section 51 or a member of such a committee, a council of physicians, dentists and pharmacists or a member of such a council, an outside expert referred to in section 214 or the board of directors of an institution or a member of such a board ;
(2)  a regional service quality commissioner, a person acting under the authority of a regional service quality commissioner or a consultant or outside expert referred to in section 65.
1991, c. 42, s. 75; 1998, c. 39, s. 34; 2001, c. 43, s. 41.
75. The complaints officer of the regional board must give the person referred to in section 72 who has filed a complaint in writing a written notice indicating the date on which his complaint was received.
The complaints officer must examine the complaint within 45 days of receiving it.
Before the expiry of the time limit, he must inform the person of his conclusions and give the reasons on which they are based and of the terms and conditions governing the remedy available to him before the complaints commissioner. If the complaint is in writing, the information must be given in writing. He must also inform the community organization or holder of nursing home accreditation, as the case may be, of his conclusions without delay.
Where the complaints officer fails to inform the person of his conclusions within the time limit prescribed in the second paragraph, he is deemed to have transmitted negative conclusions on the date on which the prescribed time expires. Such a failure shall give rise to an examination by the complaints commissioner.
1991, c. 42, s. 75; 1998, c. 39, s. 34.
75. The senior management officer of the regional board must give the person referred to in section 72 who has filed a complaint in writing a written notice indicating the date on which he received the complaint.
The senior management officer must examine the complaint within 60 days of receiving it.
Before the expiry of the time limit, he must inform the person of his conclusions and give the reasons on which they are based. Where the complaint is in writing, he must inform the user in writing and, at the same time, inform the person of the terms and conditions governing the remedy available to him before the complaints commissioner.
Where a senior management officer fails to inform the person of his conclusions within the time prescribed in the second paragraph, he is deemed to have transmitted negative conclusions to the person on the date on which the prescribed time expires. In the case of a complaint in writing, such a failure shall give rise to an examination by the complaints commissioner.
1991, c. 42, s. 75.