S-4.2 - Act respecting health services and social services

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31. The board of directors must take steps to preserve at all times the independence of the local service quality and complaints commissioner, the assistant local commissioner and the personnel members acting under their authority in the exercise of their functions.
To that end, the board of directors must ensure that the local commissioner and the assistant local commissioner exercise exclusively the functions provided for in section 33 and that the personnel members acting under their authority do not exercise any other function within the institution.
The local commissioner or assistant local commissioner may also exercise the same functions on behalf of any other institution, subject to the terms and conditions determined by agreement between the institutions concerned and approved by their boards of directors.
A local service quality and complaints commissioner may also exercise the functions of a regional service quality and complaints commissioner provided for in this Act, subject to the terms and conditions determined by agreement between the institution and the agency concerned.
1991, c. 42, s. 31; 1998, c. 39, s. 2; 2001, c. 43, s. 41; 2005, c. 32, s. 10; 2017, c. 212017, c. 21, s. 16.
31. The board of directors must take steps to preserve at all times the independence of the local service quality and complaints commissioner and the assistant local service quality and complaints commissioner in the exercise of their functions.
To that end, the board of directors must ensure that the local commissioner and the assistant local commissioner exercise exclusively the functions provided for in section 33.
The local commissioner or assistant local commissioner may also exercise the same functions on behalf of any other institution, subject to the terms and conditions determined by agreement between the institutions concerned and approved by their boards of directors.
A local service quality and complaints commissioner may also exercise the functions of a regional service quality and complaints commissioner provided for in this Act, subject to the terms and conditions determined by agreement between the institution and the agency concerned.
1991, c. 42, s. 31; 1998, c. 39, s. 2; 2001, c. 43, s. 41; 2005, c. 32, s. 10.
31. The board of directors must take steps to preserve at all times the independence of the local service quality commissioner and the assistant local service quality commissioner in the exercise of their functions.
To that end, the board of directors must ensure that the local commissioner and the assistant local commissioner, having regard to the other functions they may exercise for the institution, are not in a conflict of interest situation in the exercise of their functions.
The local commissioner or assistant local commissioner may also exercise the same functions on behalf of any other institution, subject to the terms and conditions determined by agreement between the institutions concerned and approved by their boards of directors.
1991, c. 42, s. 31; 1998, c. 39, s. 2; 2001, c. 43, s. 41.
31. The complaint examination procedure enables the user to file a complaint concerning the services that have or should have been provided to him by the institution or by an intermediate resource or family-type resource whose services are called upon by the institution.
1991, c. 42, s. 31; 1998, c. 39, s. 2.
31. The complaint examination procedure enables the user to file a complaint concerning the services that have or should have been provided to him by the institution.
1991, c. 42, s. 31.