107. Every institution must, at the request of the Minister or the regional board, take part in the assessment of the overall performance of the health and social services system.
An institution may use the name, address and telephone number contained in a user’s record to carry out surveys to ascertain user expectations and satisfaction with respect to the quality of the services offered by the institution.
A local authority may do the same to ascertain the level of user satisfaction with the organization of services and the results obtained.
A user may at any time request the institution or local authority to no longer use the information concerning the user for such a purpose.
For the purposes of this section, an institution must respect the rules of ethics adopted in accordance with the second paragraph of section 233.
1991, c. 42, s. 107; 2005, c. 32, s. 53.