S-29.01 - Act respecting trust companies and savings companies

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153.1. Every company must provide equitable resolution of complaints filed with the company. To that end, a company must establish a policy dealing with
(1)  the examination of complaints and claims filed by persons having an interest in a product or service it has provided ;
(2)  the resolution of disputes pertaining to a product or service it has provided.
2002, c. 45, s. 582.