R-6.01 - Act respecting the Régie de l’énergie

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100.1. If the complainant and the electric power carrier or the distributor agree to enter into mediation, the Régie shall suspend the examination of the complaint for a period not exceeding 30 days to allow the mediation to be held. The Régie may extend that period, or allow mediation to resume after the expiry of that period, with the parties’ consent.
The Régie shall designate a mediator from among its commissioners or the members of its personnel. It may also select any other person as mediator, with the parties’ consent. The mediator helps the parties to engage in dialogue, clarify their views, define the complaint, identify their needs and interests, explore solutions and reach, if possible, a mutually satisfactory agreement.
Any agreement shall be evidenced in writing and signed by the mediator, the complainant and the electric power carrier or the distributor. The agreement is binding on the parties.
2000, c. 22, s. 43; 2016, c. 352016, c. 35, s. 12.
100.1. The Régie may, where it considers it expedient and reasonable in the circumstances, suspend the examination of a complaint, with the consent of the complainant or of the electric power carrier or the distributor, for a period not exceeding 30 days so that a conciliation session may be held.
The conciliator shall be chosen by the chairman from among the members of the personnel of the Régie.
Any agreement shall be evidenced in writing and signed by the conciliator, the complainant and the electric power carrier or the distributor. The agreement is binding on the complainant and on the electric power carrier or the distributor.
2000, c. 22, s. 43.