7. The Health Services Ombudsman shall, by any appropriate means, see to it that users are respected and that their rights, as defined in Title II of Part I of the Act respecting health services and social services (chapter S-4.2) and in any other Act, are enforced.
The main function of the Health Services Ombudsman is the examination of complaints made by users.
It is also the function of the Health Services Ombudsman to ensure that institutions and regional boards handle the complaints addressed to them in conformity with the procedures set out in Chapter III of Title II of Part I of the Act respecting health services and social services.
In addition, the Health Services Ombudsman may intervene specifically with the authorities concerned in cases described in section 20.