13. The Health Services Ombudsman may, upon summary examination, dismiss a complaint if, in the Ombudsman’s opinion, it is frivolous, vexatious or made in bad faith.
The Health Services Ombudsman may also refuse or cease to examine a complaint
(1) if, in the Ombudsman’s opinion, the Ombudsman’s intervention would clearly serve no purpose;
(2) if the length of time having elapsed between the events that gave rise to the dissatisfaction of the user and the filing of the complaint makes it impossible to examine the complaint; or
(3) if more than two years have elapsed since the user received the conclusions and reasons of the local service quality commissioner or the regional service quality commissioner, or since the date on which negative conclusions are deemed to have been transmitted to the complainant under section 40 or 72 of the Act respecting social services and health services (chapter S-4.2), unless the complainant proves to the Health Services Ombudsman that it was impossible for him or her to act sooner.
In such a case, the Health Services Ombudsman shall inform the complainant in writing.