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E-17.1 - Act respecting the examination of complaints from customers of electricity distributors

Section 9
Disposition versions

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9. The time allowed to a distributor to process a complaint filed with him in writing shall not exceed 30 days. During the first 12 months in which this Act is applicable to a distributor, the time allowed shall be 45 days.
The distributor shall, before the expiry of the thirty-day period, inform the customer in writing of the conclusions he has reached and the reasons therefor. Moreover, he shall inform the customer of the procedure to be followed for a recourse before the commissioner.
Any distributor who fails to transmit his conclusions to a customer within the period prescribed in the first paragraph is deemed to have transmitted unfavourable conclusions to that customer on the day of expiry of the prescribed time.
1989, c. 13, s. 9.
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