187. The Authority shall also receive the complaints made against distributors.
The Authority shall investigate complaints of a penal nature and, where it considers that there exists sufficient evidence that an offence has been committed, it shall institute proceedings.
The Authority shall examine complaints of a civil nature and may forward them to the distributor and insurer concerned.
The Authority shall, in a periodic report published in its bulletin, state the types of civil complaints it has received.
1998, c. 37, s. 187; O.C. 495-2004, s. 2; 2004, c. 37, s. 90.