D-9.2 - Act respecting the distribution of financial products and services

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103.2. Within 10 days after a complaint is registered in the complaints register, the firm must send the complainant a notice stating the complaint registration date and the complainant’s right, under section 103.3, to have the complaint record examined.
2002, c. 45, s. 362; 2004, c. 37, s. 57; 2008, c. 7, s. 75; 2018, c. 232018, c. 23, s. 536.
103.2. Every firm shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the firm to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the firm shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint and may, where it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 362; 2004, c. 37, s. 57; 2008, c. 7, s. 75.
103.2. Every firm shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the firm to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the firm shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint and may, where it considers it appropriate, act as a mediator if the interested parties agree. It may also retain the services of any natural person to act as a mediator or, with the authorization of the Government, enter into an agreement for that purpose with a body or a legal person.
2002, c. 45, s. 362; 2004, c. 37, s. 57.
103.2. Every firm shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the firm to forward a copy of the complaint file to the Agency.
Where requested by a complainant, the firm shall forward a copy of the complaint file to the Agency.
The Agency shall examine the complaint and may, where it considers it appropriate, act as a mediator if the interested parties agree.
2002, c. 45, s. 362.