103.2. Every firm shall inform each complainant, in writing and without delay, that a complainant may, if he or she is dissatisfied with the complaint examination procedure or its outcome, request the firm to forward a copy of the complaint file to the Authority.
Where requested by a complainant, the firm shall forward a copy of the complaint file to the Authority.
The Authority shall examine the complaint and may, where it considers it appropriate, act as a mediator if the interested parties agree. It may also retain the services of any natural person to act as a mediator or, with the authorization of the Government, enter into an agreement for that purpose with a body or a legal person.
2002, c. 45, s. 362; 2004, c. 37, s. 57.