C-67.3 - Act respecting financial services cooperatives

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66.1. A financial services cooperative must adhere to sound commercial practices.
Such practices include providing fair treatment to its clientele, in particular by
(1)  providing appropriate information;
(2)  adopting a policy for processing complaints filed by members of that clientele and resolving disputes with them; and
(3)  keeping a complaints register.
2008, c. 7, s. 55; 2018, c. 23, s. 66.
66.1. Every financial services cooperative must adhere to sound commercial practices. These practices include properly informing persons being offered a product or service and acting fairly in dealings with them.
2008, c. 7, s. 55.