C-67.3 - Act respecting financial services cooperatives

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131.1. The complaint processing and dispute resolution policy adopted under subparagraph 2 of the second paragraph of section 66.1 must, in particular,
(1)  set out the characteristics that make a communication to the financial services cooperative a complaint that must be registered in the complaints register kept under subparagraph 3 of the second paragraph of section 66.1; and
(2)  provide for a complaint record to be opened for each complaint and prescribe rules for keeping such records.
The financial services cooperative must make a summary of the policy, including the elements specified in subparagraphs 1 and 2 of the first paragraph, publicly available on its website and disseminate it by any appropriate means to reach the clientele concerned.
2002, c. 45, s. 309; 2018, c. 23, s. 106.
131.1. Every financial services cooperative must provide equitable resolution of complaints filed with the cooperative. To that end, a cooperative must establish a policy dealing with
(1)  the examination of complaints and claims filed by persons having an interest in a product or service it has provided ;
(2)  the resolution of disputes pertaining to a product or service it has provided.
2002, c. 45, s. 309.