A-13.1.1 - Individual and Family Assistance Act
39. The Minister must also
(1) monitor the level of satisfaction of persons and families having taken advantage of the measures, programs or services offered;
(2) take the appropriate measures to remedy or prevent the re-occurrence of prejudicial situations and prevent the occurrence of similar situations; and
(3) give due consideration to the opinions and observations expressed by persons and families having taken advantage of measures, programs or services.