S-4.2, r. 5.01 - Regulation respecting the conditions for obtaining a certificate of compliance and the operating standards for a private seniors’ residence

Full text
47. The operator of a private seniors’ residence must inform the residents that they are entitled, in accordance with paragraph 1 of section 60 of the Act respecting health services and social services (chapter S-4.2), to address a complaint directly to the agency concerning the services that the resident received or ought to have received from the residence.
The operator must post information about the exercise of the right, visibly and in a place accessible to the residents, including the information that a complaint may be sent to the regional service quality and complaints commissioner and the contact information of the commissioner.
O.C. 100-2013, s. 47.