36. The operator of a private seniors’ residence must adopt a code of conduct, for all the residence’s directors, staff members, volunteers and any other person working in the residence, setting out expected practices and behaviour toward residents and specifying, as a minimum,
(1) the right of residents and close relatives to be treated with respect and courtesy;
(2) the right to information and freedom of expression;
(3) the right to confidentiality and discretion; and
(4) the prohibition preventing the operator, staff members, volunteers and any other person working in the residence from accepting donations or bequests from a resident made while the resident is or was housed at the residence, or from soliciting residents in any way.
The persons referred to in the first paragraph must undertake, in writing, to comply with the code of conduct. The undertaking made by a staff member must be placed in the file kept pursuant to section 65.
The operator must ensure compliance with the code of conduct within the residence.
The operator must post the code of conduct visibly, in a place accessible to the residents.