I-13.3, r. 7.1 - Regulation respecting the complaint examination procedure established by a school service centre

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1. The complaint examination procedure established by a school service centre pursuant to section 220.2 of the Education Act (chapter I-13.3) must make provision for
(1)  the manner in which a complaint is to be made, either orally or in writing;
(2)  the complaint processing procedure;
(3)  the complainant’s right to be accompanied by the person of his or her choice, at any stage of the complaint examination procedure;
(4)  the opportunity, for interested parties, to submit their observations;
(5)  the means by which the complainant will be informed of the outcome of the complaint examination, the deadline for so informing the complainant and the applicable measures to ensure the follow-up on any correctives measures that will be proposed;
(6)  the sending of a notice to the complainant stating the complainant’s right, if dissatisfied with the complaint examination or examination outcome, to apply to the Student Ombudsman and informing the complainant of the documents or information allowing rapid access to the services of the Student Ombudsman;
(7)  the obligation for the council of commissioners to inform the complainant of the action it intends to take in respect of any recommendation of the Student Ombudsman.
The complaint examination procedure established by a school service centre may not result in limiting the complaints that may be made by students or their parents.
M.O. 2009-01, s. 1.
1. The complaint examination procedure established by a school board pursuant to section 220.2 of the Education Act (chapter I-13.3) must make provision for
(1)  the manner in which a complaint is to be made, either orally or in writing;
(2)  the complaint processing procedure;
(3)  the complainant’s right to be accompanied by the person of his or her choice, at any stage of the complaint examination procedure;
(4)  the opportunity, for interested parties, to submit their observations;
(5)  the means by which the complainant will be informed of the outcome of the complaint examination, the deadline for so informing the complainant and the applicable measures to ensure the follow-up on any correctives measures that will be proposed;
(6)  the sending of a notice to the complainant stating the complainant’s right, if dissatisfied with the complaint examination or examination outcome, to apply to the Student Ombudsman and informing the complainant of the documents or information allowing rapid access to the services of the Student Ombudsman;
(7)  the obligation for the council of commissioners to inform the complainant of the action it intends to take in respect of any recommendation of the Student Ombudsman.
The complaint examination procedure established by a school board may not result in limiting the complaints that may be made by students or their parents.
M.O. 2009-01, s. 1.