D-9.2, r. 16.1 - Regulation respecting Alternative Distribution Methods
In force: 2020-06-13
34. The training provided by the insurer must cover the following:
(1) the insurance product, particularly the coverage offered, the eligibility criteria and the applicable exclusions and limitations;
(2) the distributor’s legal obligations;
(3) the insurer’s complaint processing policy;
(4) the practices promoting the fair treatment of clients;
(5) the filing of a claim.