In force: 2019-06-13
14. The firm must take the necessary measures so that through its digital space it can:
(1) require an action from the client each time confirmation or consent is needed;
(2) detect and, where necessary, automatically suspend or terminate an action initiated on the digital space if:
(a) a discrepancy or an irregularity in the information provided by the client may lead to an inappropriate result;
(b) the client does not meet the product eligibility criteria;
(3) enable the client to correct a mistake at any time prior to entering into a contract.
Where the firm offers an insurance of persons contract that is likely to replace another contract and is unable to proceed with the replacement through its digital space in accordance with section 22 of the Regulation respecting the pursuit of activities as a representative (chapter D-9.2, r. 10), the firm must interrupt such offer.
Similarly, the firm must suspend the action initiated through the digital space when no representative can interact immediately with a client who asks to interact with a representative and when there is a risk that the client, despite the information that the firm sent to him, is unable to make an informed decision regarding the financial product or service offered.