D-9.2, r. 10 - Regulation respecting the pursuit of activities as a representative
O.C. 830-99, s. 23; M.O. 2013-12, s. 18.
23. Where a replaced product is not the same type as that offered, the representative must send his client a product replacement notice answering the following questions:
(1) How does the current contract fail to meet the client’s needs?
(2) How will the proposed product better meet the client’s needs?
(3) What disadvantages will the replacement involve for the client?