C-26, r. 14.1 - Code of ethics of chartered administrators

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40. Chartered administrators must respond free of charge, promptly and at the latest within 30 days to any request made by a client to consult documents that concern the client in any record made in his or her respect or to obtain a copy of the documents.
Chartered administrators, who respond to a request made under the first paragraph, may charge the client a reasonable fee not exceeding the cost of transmitting, transcribing or reproducing documents, provided that they inform the client of the approximate amount to be paid before incurring them.
O.C. 45-2014, s. 40.